ku3 Terms & Conditions

Key Principles

1. Acceptance of Terms

By registering an account, logging in, placing a bet, or otherwise using the ku3 platform, you unconditionally accept these Terms & Conditions in their entirety. These terms apply to all users of the platform, including visitors, registered members, and VIP players.

These terms are subject to change at ku3's sole discretion. You are responsible for reviewing these Terms & Conditions periodically. Continued use of the platform following any amendment constitutes your binding acceptance of the updated terms.

2. Eligibility Requirements

To create an account and use the ku3 platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from using this platform.
• You must be a resident of Bangladesh or a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must not be on any self-exclusion list or have a currently active account suspension on the ku3 platform.
• You must register using your own true and accurate personal details. Providing false or misleading information is a breach of these terms.
• You must maintain only one account on the ku3 platform. Multiple accounts per person are strictly prohibited.

3. Account Registration & Verification

All players are required to register a personal account before placing bets or claiming any bonus. The registration process requires you to provide certain personal details. ku3 reserves the right to request KYC (Know Your Customer) documentation at any time, including:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address — utility bill or bank statement no older than three months.
• Proof of payment method ownership — screenshot of bKash, Nagad, or Rocket account showing your registered mobile number.
• Source of funds documentation where deposits exceed platform thresholds.

Failure to complete verification when requested may result in temporary account suspension, withholding of withdrawals, or permanent account closure. ku3 takes account security seriously to protect all players on the platform.

4. Deposits & Withdrawals

ku3 supports a range of deposit and withdrawal methods tailored for players in Bangladesh. Accepted payment methods currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and select international cards. The following conditions apply to all financial transactions:

• Minimum deposit amount is ৳500 unless otherwise stated in an active promotion.
• All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• Withdrawal requests are processed within 24 hours under normal operating conditions. Processing times may vary during peak periods or if additional verification is required.
• ku3 reserves the right to apply processing fees on withdrawals in certain circumstances. Any applicable fee will be communicated clearly before the withdrawal is confirmed.

Withdrawals will only be processed to verified accounts. If your account has not yet completed the KYC process, withdrawals will be placed on hold until verification is complete. ku3 is not liable for any delays arising from incomplete verification.

5. Bonuses & Promotions

ku3 offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general conditions unless a specific promotion's individual terms explicitly state otherwise:

• Welcome bonuses are available to new players only and may be claimed once per household or IP address.
• All bonuses carry a wagering requirement (rollover) that must be fulfilled before any winnings derived from the bonus can be withdrawn.
• Free spins awarded as part of a promotion are subject to the wagering conditions specified in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or converted to cash without meeting rollover requirements.
• ku3 reserves the right to alter, suspend, or cancel any promotion at its sole discretion. Players will be notified of material changes where possible.

Bonuses obtained through fraudulent activity, collusion, or by exploiting system errors will be voided and the associated account may be permanently closed. Any balance remaining will be forfeited.

6. Responsible Gaming

ku3 is committed to promoting responsible gaming across all its products and services. We recognise that gambling can become problematic for some individuals and we provide the following tools and resources to support our players:

• Deposit limits — set daily, weekly, or monthly deposit caps on your account to keep gambling within your means.
• Time-out — take a temporary break from gambling by activating a cooling-off period of 24 hours to 6 weeks.
• Self-exclusion — permanently exclude yourself from the ku3 platform by contacting our support team. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

7. Prohibited Activities

The following activities are strictly prohibited on the ku3 platform. Engaging in any of these actions may result in immediate account suspension, permanent closure, and forfeiture of all funds:

• Registering multiple accounts or sharing accounts with another person for any reason.
• Using automated bots, scripts, artificial intelligence tools, or any software to gain an unfair advantage.
• Attempting to exploit software vulnerabilities, bugs, or errors in the platform's games or payment systems.
• Using the platform for money laundering, fraud, or any other criminal activity.
• Colluding with other players, including coordinated betting patterns designed to exploit promotional offers.

8. Intellectual Property

All content on the ku3 platform — including but not limited to software, game content, graphics, logos, trademarks, page layouts, and written content — is the exclusive intellectual property of ku3 or its licensed content providers. No part of the platform may be copied, reproduced, distributed, modified, publicly displayed, or used for commercial purposes without the express prior written consent of ku3.

Game content provided by third-party suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers and is subject to their own licensing agreements.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ku3, its directors, employees, partners, and affiliated entities shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes but is not limited to losses arising from technical errors, server downtime, network failures, game result disputes, or unauthorised access to your account resulting from your failure to maintain password security.

ku3 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, unexpected technical issues, and third-party service disruptions may occasionally affect platform availability. ku3 will make reasonable efforts to minimise downtime and inform players of planned maintenance periods in advance.

10. Amendments to These Terms

ku3 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on the ku3 website. It is your responsibility to check these Terms & Conditions regularly to ensure you are aware of the most current version.

Where a material change is made to these terms, ku3 will endeavour to notify registered players by email or via an in-platform notification. However, the absence of such notification does not affect the validity or enforceability of the amended terms.

11. Governing Law & Dispute Resolution

These Terms & Conditions and all matters arising from your use of ku3 shall be governed by and construed in accordance with the laws of the applicable jurisdiction. In the event of any dispute between you and ku3, you agree to first contact our support team at [email protected] to seek resolution informally. ku3 commits to responding to all formal dispute submissions within 10 business days. If an informal resolution cannot be reached, the dispute may be referred to the appropriate arbitration or legal body as determined by the governing jurisdiction.

12. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please reach out to the ku3 support team. We are available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

Email: [email protected]