Privacy Policy

1. Introduction

ku3 ("we", "us", or "our") operates the online casino and sports betting platform at https://ku3.club (the "Platform"). We are committed to protecting the privacy and security of all players who access our services from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains in clear, formal terms how we handle your personal information when you register, deposit, play, or otherwise interact with the Platform.

By using the ku3 Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree to these terms, please discontinue use of the Platform. This policy should be read alongside our Terms and Conditions. You must be 21 years or older to create an account and use any services offered on this Platform.

2. Information We Collect

We collect two categories of information: information you provide directly to us, and information collected automatically when you use the Platform. We collect only what is necessary to deliver safe, compliant, and enjoyable gaming services.

Information You Provide Directly

• Full name, date of birth, and country of residence (required for age and identity verification)
• Email address and phone number used for account registration and communications
• Payment account details including mobile financial service identifiers for bKash, Nagad, and Rocket transactions
• Government-issued identity document data when KYC verification is required
• Any information you include in support messages, feedback forms, or dispute submissions

Information Collected Automatically

• IP address, device type, browser type and version, and operating system
• Session data including pages visited, time spent on each page, and navigation paths
• Transaction logs: deposit amounts, withdrawal requests, game play history, and bet records
• Cookie identifiers and similar tracking technologies used solely to maintain your session and personalise your experience

3. How We Use Your Information

ku3 uses the personal information collected for the following lawful and transparent purposes. We do not use your data for any purpose that is incompatible with the reasons you provided it.

• Account creation, verification, and ongoing management including password resets and login security
• Processing deposits via bKash, Nagad, and Rocket, and handling withdrawal requests promptly
• Providing customer support and resolving account disputes or transaction queries
• Ensuring platform integrity, detecting fraud, and enforcing responsible gaming measures

4. Cookies and Tracking Technologies

ku3 uses cookies — small text files stored on your browser or device — to maintain your session, remember your preferences, and ensure the Platform operates correctly. We do not use third-party advertising cookies or cross-site behavioural tracking tools.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable secure login sessions, remember your language preference, and protect against cross-site request forgery. You cannot disable these cookies while using the Platform, as they underpin core security and functionality.

Analytics Cookies

We use anonymised analytics data to understand how players navigate the Platform, which pages receive the most engagement, and where technical improvements are needed. This data is never linked back to your personal identity. You may disable analytics cookies via your browser settings without affecting your ability to use the Platform.

Managing Your Cookie Preferences

Most modern browsers allow you to view, delete, or block cookies via their privacy or security settings. Please consult your browser's documentation for instructions. Note that disabling essential cookies may impair your access to certain parts of the Platform.

5. Sharing Your Information

ku3 operates on a strict need-to-share basis. We do not sell your personal data. We share it only in the following limited and specific circumstances:

• Payment processors and mobile financial service partners (bKash, Nagad, Rocket) solely to facilitate deposits and withdrawals — they are contractually bound to confidentiality
• Identity verification and KYC service providers when regulatory compliance requires us to verify player identities
• Law enforcement or government authorities when we receive a valid, legally binding request or when disclosure is required to prevent fraud or illegal activity
• Technical infrastructure and hosting providers operating under strict data processing agreements that prohibit independent use of your data

6. Data Security

We apply a layered security approach to protect your personal and financial data. All data transmitted between your device and the ku3 Platform is encrypted via SSL/TLS. Sensitive data at rest is stored using encryption and access-control mechanisms. Our systems undergo regular security reviews and vulnerability assessments.

While we take all commercially reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely impenetrable. In the event of a data security incident that materially affects you, we will notify you through the contact details associated with your account without undue delay.

7. Your Rights

As a user of the ku3 Platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the support email address listed in this policy.

• Right of Access: you may request a complete copy of all personal data we hold about you
• Right of Rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it
• Right to Erasure: in certain circumstances you may request deletion of your personal data, subject to legal and regulatory retention obligations
• Right to Object: you may object to the use of your data for direct marketing or profiling purposes at any time
• Right to Data Portability: you may request that we provide your personal data in a structured, machine-readable format where technically feasible

8. Data Retention

ku3 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, regulatory, accounting, and dispute-resolution obligations. Transaction records and KYC documentation are typically retained for a minimum of five (5) years following account closure or the last transaction, whichever is later, in line with anti-money-laundering best practices.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to any individual user. You may request early deletion of marketing preference data at any time.

9. International Data Transfers

ku3 is operated for Bangladesh-based players. Some of the third-party technical infrastructure partners we rely on, including hosting and analytics providers, may process data on servers located outside Bangladesh. In all such cases, we require contractual assurances that your data will be handled with an equivalent level of protection to that described in this Privacy Policy.

We do not transfer your payment account details (bKash, Nagad, Rocket account identifiers) to entities outside Bangladesh except where operationally required for fraud prevention or payment gateway verification, and only to parties bound by equivalent data-protection obligations.

10. Responsible Gaming and Data

ku3 is committed to responsible gaming. We use certain behavioural and transactional data to fulfil our duty of care to players. Specifically, we may use session data and betting history to identify patterns that could indicate problem gambling, in order to apply appropriate responsible gaming measures such as deposit limits, session reminders, or temporary account restrictions.

• Data used for responsible gaming purposes is never shared externally except with dedicated responsible gaming support organisations where you have explicitly requested a referral
• You may request a self-exclusion or cooling-off period by contacting support; during this time, your account data is flagged and protected from reactivation without additional verification
• All responsible gaming interventions are logged for audit purposes and to ensure consistency of care across the player base

For more information about responsible gaming tools available at ku3, please visit our Responsible Gaming page.

11. Third-Party Links

The ku3 Platform does not contain links to external third-party websites. All navigation within the Platform stays within the ku3 domain. In the unlikely event that any promotional content or informational reference directs you to an external resource, ku3 accepts no responsibility for the privacy practices or content of that third-party site. You should review any external site's own privacy policy before submitting personal information to it.

ku3 payment partners including bKash, Nagad, and Rocket operate under their own privacy policies. When you initiate a transaction through those services, the relevant payment provider's policy governs the handling of your financial data on their systems. ku3's data obligations cover only the data you share directly with the ku3 Platform.

12. Minors and Age Verification

The ku3 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their age, and we reserve the right to request identity documentation to verify this. If we discover that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the data, and cancel any associated transactions. If you believe a minor has registered on our Platform, please contact us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling content online.

13. Changes to This Privacy Policy

ku3 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a notice displayed when you next log in to the Platform. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.